Minister for Civil aviation says, very rightly so:
- "Not just the civil aviation sector, the entire service sector is a burden on the government. There are too many constraints and the attitude of government employees is depleting the sector. The catchword is customers should be king, but in this sector, government servants are king. You cannot sack anybody and it's difficult to discipline the staff."
- "We have planned to appoint an ombudsman to address grievances. But I can't say when it will happen. In the government, never ask when,"